Reservation & Refund Policy

This policy explains how reservations work with Maine Coon Grove (“Maine Coon Grove”, “we”, “us”). It forms part of your written reservation / adoption agreement, together with our Terms & Conditions and Health Guarantee. Where your written agreement sets different terms, the written agreement applies.

1. Reservation rules

• Every kitten requires an approved application before it can be reserved.
• A kitten is not reserved until the required reservation deposit has been confirmed.
• The standard reservation deposit is $300 for every kitten, and it is applied toward the adoption fee.
• The remaining balance is due before the kitten is released or begins transport.
• We may decline an application or reservation where we consider a placement unsuitable for the kitten.
• We may cancel a reservation if health, welfare, fraud, misrepresentation or safety concerns arise.

Payment instructions are provided privately after an application has been reviewed and approved. A kitten is considered reserved only after approval and confirmation of the required reservation deposit. We never ask for payment through the public application form, and this website does not process payments.

2. Reservation deposit

• The standard reservation deposit is $300 for every kitten. A $300 reservation deposit is required after application approval to reserve the selected kitten. It is applied toward the adoption fee, and the remaining balance is the adoption fee less the deposit.
• The deposit is ordinarily non-refundable once the reservation is accepted, because we stop offering your kitten to other families and begin preparing for their homecoming.
• If we cannot complete the placement because your kitten becomes medically unavailable or cannot safely be placed, you may choose either a full refund of the amounts paid or a transfer of those funds to another available kitten.
• If you cancel voluntarily after approval and reservation, the reservation deposit is normally forfeited.
• Any exception to these rules must be confirmed by us in writing.

3. Remaining balance

The remaining balance (the adoption fee minus the deposit, both shown on your kitten’s profile) must be paid in cleared funds no later than 7 calendar days before the scheduled pickup or transport date, unless we agree otherwise in writing.

If your kitten is ready to go home sooner than 7 days after your reservation, the remaining balance may be due immediately or on the date specified in your reservation agreement. Transport fees, where applicable, are payable on the same schedule.

4. Cancellation

If you cancel

• The reservation deposit is generally non-refundable.
• Amounts paid beyond the deposit may be refundable according to your written reservation agreement, less any non-recoverable costs already incurred (for example transport that has been booked).

If we cannot proceed

If we cannot proceed for health or safety reasons, you may choose a full refund of the amounts paid or a transfer of those funds to another available kitten.

False or misleading information

We may cancel an application, reservation or adoption if information in the application is materially false or misleading.

Payment not received

If the remaining balance is not received by the deadline, we may cancel the reservation after giving you reasonable notice.

5. Boarding and delayed pickup

• There is a 5-day grace period after the agreed pickup or homecoming date.
• After the grace period, a boarding fee of $25 per day may apply, as confirmed in writing.
• The fee may be waived where the delay is caused by us or by an approved transport arrangement.
• Prolonged delays may require a new written agreement.
• Your kitten’s welfare always takes priority over boarding or storage arrangements.

6. Travel delays

Short delays for health, recovery, weather or carrier reasons are sometimes necessary for a kitten’s safety and are not grounds for cancellation. We will keep you informed. Transport terms are set out in our Delivery Policy.

7. How refunds are paid

Approved refunds are returned to the original payment method where possible, normally within 14 business days.

8. Questions and concerns

Please contact us first if you have a concern. We will always try to resolve it fairly. Contact us via contact@mainecoongrove.com or our contact page.

Last updated: September 22, 2026